Below you’ll find answers to some of the most common questions about getting started with Nincha. If you’re still scratching your head after reading, feel free to reach out to us!
Creating an account
Q: How do I get access to Nincha Beta?
A: To get access to the Nincha Beta, you need to be a premium user of Ninchanese.
Make sure you use the email address associated with your premium Ninchanese account when creating your Nincha account.
If you’re not a premium user yet, upgrade your Ninchanese account first, then come join the fun on Nincha!
You can upgrade by logging into your Ninchanese account, navigating to the subscription page, and selecting a premium plan.
Q: Can I use my Ninchanese login credentials on Nincha?
A: Meow-sorry, but you can’t use your Ninchanese login credentials directly on Nincha. You’ll need to create a new account on Nincha.co using the same email address you use for your Ninchanese premium account. This will help import your progress and get you started right away.
Q: What should I do if I forgot my Ninchanese email?
A: No worries! If you’ve forgotten which email you used for your Ninchanese account, just log in to Ninchanese and check your account settings. You’ll find your email there. If you’re still having trouble, give us a shout at [email protected], and we’ll help you sniff it out.
Learn in different Language
Q: How can I learn Chinese in French, German, Spanish, Portuguese, Brazilian Portuguese, Korean, or Japanese?
A: There are two scenarios when you create your Nincha account:
- Not importing progress from Ninchanese
- Importing progress from Ninchanese
Let’s see how it works in each case.
1 . When you’re not importing your progress from Ninchanese:
- You’ll start your learning journey from the beginning.
- During the account creation process, you’ll be asked to select the language in which you want to learn Chinese. You can choose from English, French, German, Spanish, Portuguese, Brazilian Portuguese, Korean, or Japanese.
- On the next screen, you’ll choose whether you want to learn Simplified or Traditional Chinese.
- And you’re all set to start learning!
2 . When you’re importing your progress from Ninchanese:
- You’ll continue learning Chinese (Simplified and/or Traditional) in English from where you left off in Ninchanese.
- To change the language, go to your language settings and select “Learn another language.”
- You’ll be asked to choose the language you speak in, and then you can select whether you want to learn Simplified or Traditional Chinese.
Q: What happens if I decide to learn Chinese in another language?
A: If you decide to learn Chinese in another language, your progress will reset to zero for that language. However, you’ll have the flexibility to start any course you want. This means you can pick up from any level or topic that interests you, even if your overall progress starts fresh.
Q: Are Simplified Chinese and Traditional Chinese treated as different courses?
A: Absolutely! Learning Simplified Chinese and Traditional Chinese are treated as two separate courses. Your progress in one will not affect the other. You can choose to focus on one or switch between them as you like, but remember that progress in each course is tracked independently.
Q: Can I switch languages during my learning if I’ve already progressed in another language?
A: Yes, you can switch languages at any time on the language page. For example, if you start learning Simplified Chinese in English and Traditional Chinese in German, your progressions in both languages are independent. You can go to the language page, choose your language course, and continue where you left off.
Login and Authentication
Q: How do I reset my password?
A: If you need to reset your password, simply go to the reset page on Nincha.co, enter your email address, and follow the instructions sent to your email. Check your spam folder if you don’t see the email within a few minutes.
Q: What should I do if I can’t log in?
A: If you’re having trouble logging in, you can try resetting your password by clicking on the “Forgot Password” link on the login page.
If the issue persists, please contact our support team at [email protected] for assistance. We’ll get you back to learning in no time!
Q: What if I used Google or Facebook login on Ninchanese?
A: No worries! Just log in to Ninchanese and check your account settings.
You’ll find your email there. If you’re still having trouble, give us a shout at [email protected], and we’ll help you sniff it out.
Importing and Progress
Q: How do I import my progress from Ninchanese to Nincha?
A: Importing your progress is a breeze! Once you’ve created your Nincha account with the same email as your Ninchanese premium account, you’ll be asked if you want to import your progress.
You can also import your progress later in Nincha settings.
Beware importing your progress erase your current progression on Nincha on the Chinese/English learning course.
It’s up to you to start from scratch again or to continue your learning adventure. If you run into any issues, feel free to reach out to our support team at [email protected].
Q: What should I do if my progress isn’t importing?
A: If your progress isn’t importing, first ensure you are using the correct email associated with your premium Ninchanese account.
If everything seems correct but the issue persists, please contact our support team at [email protected]. We’re here to help you resolve any issues as quickly as possible.
Premium Membership
Q: What are the benefits of a premium membership?
A: With a premium membership, you get access to all the content to learn Chinese and all features without any limits, both on Ninchanese and on Nincha.
This includes vocabulary, grammar, speaking, and listening exercises, all designed to take you from beginner to advanced levels.
Plus, you’ll enjoy an ad-free experience and priority support.
Q: How do I upgrade to a premium account?
A: To upgrade to a premium account, go to the Ninchanese app and navigate to the subscription page. Choose the premium plan that suits you best and follow the instructions to complete your purchase.
Once upgraded, you’ll enjoy unlimited access to all content and features on Ninchanese but also on Nincha.
Q: What payment methods are accepted?
A: We accept most major bank cards for premium membership subscriptions.
If you encounter any issues with your payment, please reach out to our support team for assistance at [email protected].
Using the Nincha App
Q: What features are available in Nincha?
A: Nincha offers a comprehensive, story-driven learning experience covering vocabulary, grammar, speaking, and listening for the Chinese language.
The curriculum is designed to take you from beginner to advanced, helping you become fluent in Chinese. You’ll also find engaging exercises, interactive lessons, and fun challenges to keep you motivated.
Q: How do I navigate the app?
A: Navigating the Nincha app is simple. Start by selecting a course that matches your level. Follow the units within the course, completing each unit to at least 50% to unlock the next one.
The app is designed to be intuitive, so you can focus on learning without any hassle.
Q: Are there any tutorials for new users?
A: Not yet, but a playthrough tutorial is coming soon! In the meantime, feel free to explore the app and get familiar with its features.
If you need any help, our support team is just a message away.
Technical Support
Q: What should I do if the app crashes?
A: If the app crashes, try refreshing the page. If that doesn’t work, clear your browser cache and cookies, and then try again.
If you continue to experience issues, please contact our support team at [email protected].
Q: Is Nincha compatible with my device?
A: Nincha is currently compatible with Chrome-based browsers. We’re working to expand compatibility, so stay tuned for updates. For the best experience, make sure you’re using the latest version of your browser.
Q: How do I report a bug?
A: To report a bug, join our Discord and post a message in the feedback channel. Provide as much detail as possible, including screenshots if applicable, to help us resolve the issue quickly.
Community and Support
Q: How can I join the Nincha community?
A: You’re more than welcome to join our Discord community!
We have a purrfectly friendly group of learners and supporters. It’s a great place to ask questions, share tips, and connect with other users.
Q: Who do I contact for support?
A: You can send an email to [email protected] or reach out to us on Discord. Our support team is always ready to assist you with any issues or questions you may have.
Privacy and Security
Q: How is my data protected?
A: Your data is protected and not shared with anyone. We use industry-standard security measures to ensure your personal information is safe.
If you have any specific concerns about data privacy, please contact us.
Q: How do I secure my account?
A: To keep your account secure, don’t share your credentials with anyone. Use a strong password and change it regularly to ensure your account remains safe.
General Questions
Q: What is Nincha?
A: Nincha is a companion app to learn Chinese. It offers a story-driven learning experience designed to help you become fluent in the language. With engaging content and interactive lessons, learning Chinese has never been so fun!
We hope this FAQ answers your questions and helps you get started with Nincha. Remember, if you need further assistance, our team is just a whisker away! Happy learning and enjoy the beta!